隐私政策

我们致力于保护和尊重您的隐私。

本政策解释了我们何时以及为何收集有关访问我们网站的人员的个人信息、我们如何使用这些信息、我们可能在何种条件下与他人共享这些信息以及我们如何确保其安全。我们可能会不时更新此政策，因此请不时查看此页面以确保您对任何更改感到满意。

如果您对本政策有任何疑问，和本公司联系，邮件为：info@robingo.co.uk

We are committed to protecting and respecting your privacy.

This policy explains when and why we collect personal information about those who visit our website, how we use this information, under what circumstances we may share it with others, and how we ensure its security. We may update this policy from time to time, so please check this page periodically to ensure you are happy with any changes.

If you have any questions about this policy, please contact us at info@robingo.co.uk.

｜我们的隐私承诺 Our Privacy Commitment

• 我们将对我们正在收集的信息以及我们将如何处理这些信息保持透明。

We will be transparent about the information we are collecting and how we process it.

• 我们会将您提供给我们的信息用于我们的隐私政策中所述的目的，其中包括为您提供您所要求的服务和增强您的体验。

We will use the information you provide to us for the purposes outlined in our privacy policy, which includes delivering the services you request and enhancing your experience.

• 我们将使用这些信息来帮助我们更好地了解您，以便我们可以为您提供相关的报价。

We will use this information to help us better understand you, so we can offer you relevant quotes.

• 如果您告诉我们您不想接收营销信息，我们将停止发送它们。当然，我们将继续发送与您购买的产品或服务相关的重要信息，以使您随时了解您的预订和旅行行程。

If you tell us that you do not wish to receive marketing communications, we will stop sending them. Of course, we will continue to send important information related to the products or services you have purchased, ensuring you are always up to date with your bookings and travel itineraries.

• 我们将采取措施保护您的信息并确保其安全。

We will take steps to protect your information and ensure its security.

• 我们将尊重您的数据保护权利，旨在让您控制自己的信息。

We will respect your data protection rights and aim to give you control over your own information.

本公司处理的与本隐私政策相关的任何个人信息均由本公司控制，根据欧盟和英国数据保护法， ROBINGO TOURS LIMITED 被视为您个人信息的“数据控制者” 。酒店或汽车租赁公司等任何服务提供商也将单独成为“数据控制者”。您可以直接从他们那里访问这些提供商的隐私政策。本公司使用和收集的与本隐私政策相关的个人信息可能会使用 Google Cloud、Shopify或其他网络电子商务服务公司存储在英国和欧盟境内的数据中心和服务器中。

Any personal information processed by the company in relation to this privacy policy is controlled by the company. Under EU and UK data protection laws, ROBINGO TOURS LIMITED is considered the "data controller" of your personal information. Service providers such as hotels or car rental companies may also individually act as "data controllers." You can directly access the privacy policies of these providers. The personal information we use and collect in relation to this privacy policy may be stored in data centers and servers within the UK and the EU, using services such as Google Cloud, Shopify, or other e-commerce service providers.

 

｜我们收集和使用的个人信息 The Personal Information We Collect and Use

个人信息是指可识别您身份或可用于识别您身份的详细信息，例如您的姓名和联系方式、您的旅行安排和购买历史。它还可能包括有关您如何使用我们的网站和移动应用程序的信息。

Personal information refers to details that can identify you or be used to identify you, such as your name and contact information, travel arrangements, and purchase history. It may also include information about how you use our website and mobile applications.

在您购买本公司产品的过程中，当您提供给我们（通过电话、网站、电子邮件或其他联系方式）时，我们会收集以下个人信息：

During the process of purchasing products from our company, when you provide us with information (via phone, website, email, or other contact methods), we collect the following personal information:

• 预订旅游人员个人信息、付款方式、账单地址、电子邮件地址、电话号码和居住国家/地区。

Personal information of the person making the reservation, payment method, billing address, email address, phone number, and country/region of residence.

• 其他详细信息，例如有关您的健康的信息，如果您的健康状况可能会影响您的旅行，例如提供轮椅辅助或氧气，或者您可能要求提供非“敏感数据”的服务（例如膳食）的住宿但可能暗示或暗示您的宗教、健康或其他信息。

Other details, such as information about your health, if your health condition may affect your travel (e.g., requiring wheelchair assistance or oxygen), or if you request accommodation for services that are not considered "sensitive data" (e.g., dietary requirements) but may imply or suggest your religious, health, or other personal information.

• 例如，关于特殊场合或其他特殊要求的临时信息。

Temporary information such as special occasions or other special requests.

• 通信，包括投诉，以协助有关旅行安排和处理任何投诉。

Communication, including complaints, to assist with travel arrangements and handle any complaints.

｜我们如何使用您的个人信息 How we use your personal information

我们使用您的个人信息：

We use your personal information to:

• 完成您的旅行安排并提供您所要求的服务。

Complete your travel arrangements and provide the services you have requested.

• 管理旅游登记和服务流程。

Manage the booking and service process.

• 向您发送旅游更新和通讯。

Send you travel updates and communications.

• 提供根据您的要求量身定制的服务，并以更加个性化的方式对待您。

Provide personalized services tailored to your requirements and treat you in a more individualized manner.

• 进行营销并让您了解本公司的产品和服务。当我们直接从您那里收集信息时，我们会询问您是否想“选择加入”我们的营销传播。如果您决定不再希望看到我们的营销通讯，您可以随时改变主意，我们通过电子邮件发送的每个营销通讯都将有一个取消订阅选项，这将允许您停止接收更多的营销电子邮件。请注意，如果您告诉我们您不希望收到进一步的营销信息，您仍会收到必要的服务信息，例如，确认您的预订或为您提供旅行预订的最新信息。

Carry out marketing and keep you informed about our products and services. When we collect information directly from you, we will ask if you would like to "opt-in" to our marketing communications. If you decide that you no longer wish to receive our marketing newsletters, you can change your mind at any time, and each marketing communication we send by email will include an option to unsubscribe, allowing you to stop receiving further marketing emails. Please note that if you tell us you no longer wish to receive marketing information, you will still receive necessary service information, such as confirmation of your booking or the latest updates regarding your travel arrangements.

• 改善我们的网站、产品和服务。

Improve our website, products, and services.

• 用于管理和行政目的。

Manage and administer purposes.

｜我们与谁共享您的个人信息 Who we share your personal information with

我们与第三方供应商（例如住宿供应商、渡轮公司、当地地接公司和旅游景点）共享您的姓名（在某些情况下还包括您的联系电话），仅用于您的旅行。 如需与您的预订相关的第三方供应商列表，请通过邮件和本公司联系：info@robingo.co.uk

We share your personal information, such as your name (and in some cases, your contact number), with third-party suppliers (such as accommodation providers, ferry companies, tour operator and tourist attractions) solely for the purpose of fulfilling your travel arrangements. To request a list of third-party suppliers related to your booking, please contact us via email: info@robingo.co.uk.

这种数据共享使本公司能够找到合适的供应商（例如住宿供应商、渡轮、火车、汽车租赁、旅游景点），并使我们能够提供高水平的服务和旅游。没有这个，我们将无法满足您的旅游预订和服务质量。

This data sharing allows us to find the appropriate suppliers (such as accommodation providers, ferries, trains, car rentals, and tourist attractions) and enables us to provide high-quality service and travel. Without this, we would not be able to meet the quality of service and fulfill your travel bookings.

如果适用法律要求，我们将与执法部门或其他当局共享个人信息。

If required by applicable law, we may share your personal information with law enforcement agencies or other authorities.

我们将与信用卡和签账卡公司、征信机构和反欺诈筛查服务提供商共享以处理付款，并（在必要时）进行欺诈筛查。

We will share your information with credit card and debit card companies, credit reference agencies, and fraud screening service providers to process payments and, when necessary, to conduct fraud checks.

我们不会与任何其他第三方共享您的个人信息。

We do not share your personal information with any other third parties.

 

｜更新隐私声明 Privacy Policy Updates

本隐私政策最后更新于2025年 01月31日。我们可能会不时根据数据保护法规对本隐私政策进行更改。请不时查看此页面，以确保您对任何更改感到满意。

This privacy policy was last updated on January 31, 2025. We may update this privacy policy from time to time in accordance with data protection regulations. Please review this page periodically to ensure you are satisfied with any changes.

 

｜网站上使用 cookie Use of Cookies on the Website

Cookie 是您访问网站时下载到您设备上的小文件。此后每次访问时，原始网站或识别 cookie 的其他网站都会识别这些 cookie。

Cookies are small files that are downloaded to your device when you visit a website. On subsequent visits, the original website or other websites that recognize the cookie can identify it.

我们的任何 cookie 都不包含您的任何个人身份信息。

None of our cookies contain any personal identifiable information.

我们使用的 cookie 使我们能够记住您的偏好，让您有效地在页面之间导航，并确保您在网上看到的任何广告都与您和您的兴趣相关。它们还允许网站识别您正在使用的设备并不断改善您的网站体验。Cookie 发挥着重要作用。没有它们，使用网络将是一种更加令人沮丧的体验。

The cookies we use allow us to remember your preferences, help you navigate between pages efficiently, and ensure that any ads you see online are relevant to you and your interests. They also enable the website to recognize the device you are using and continuously improve your website experience. Cookies play an important role. Without them, using the web would be a much more frustrating experience.

如果您需要了解更多关于cookie信息，请邮件至info@robingo.co.uk

If you need more information about cookies, please email us at info@robingo.co.uk.